Formal and Informal Communication Skills MCQS

Table of Contents

Formal and Informal Communication Skills MCQS

The interchange of information is done through pre-defined channels in

a) Informal communication
b) Formal Communication
c) Cluster chain communication
d) Gossip chain communication

b) Formal Communication

“Grapevine communication” is another name of:

a) Probability communication
b) Upward or bottom-up communication
c) Formal communication
d) Informal communication

d) Informal communication

The most reliable type of communication is

a) Informal communication
b) Non-verbal communication
c) Formal communication
d) Group communication

c) Formal communication

The evidence of formal communication is

a) Written documentary
b) No evidence
c) Face to face meetings
d) Telephones

a) Written documentary

Advantage of informal communication is

a) Employees can discuss work problems
b) Saves time
c) Saves cost of the organization‘s
d) All of the above

d) All of the above

Systematic flow of information occurs in

a) Formal communication
b) Informal communication
c) Interpersonal communication
d) Intrapersonal communication

a) Formal communication

Disadvantage of Informal communication is

a) Time consuming
b) Fast speed
c) Less reliable
d) Spread of rumours

d) Spread of rumours

Distortion due to long chains occur in

a) Verbal communication
b) Grapevine communication
c) Formal communication
d) Mass communication

c) Formal communication

Flow of information in Informal communication is

a) Moves freely
b) Through pre defined channels
c) Face to face meeting
d) Video conferencing

a) Moves freely

“Official communication” is another name of

a) Group communication
b) Formal communication
c) Non verbal communication
d) Interpersonal communication

b) Formal communication

How many types of formal communication are there ?

a) 1
b) 2
c) 4
d) 5

Flow of information from superior to subordinate authority is in

a) Upward or bottom up communication
b) Crosswise communication
c) Downward or Top-down communication
d) Horizontal communication

c) Downward or Top-down communication

In which type of communication employees of different departments work at different levels

a) Mass communication
b) Crosswise or diagonal communication
c) Verbal communication
d) Non verbal communication

b) Crosswise or diagonal communication

What is the type of Informal communication?

a) Upward communication
b) Downward communication
c) Single Strand chain
d) Horizontal communication

c) Single Strand chain

The type of communication in which information goes from person to person is

a) Cluster chain
b) Probability chain
c) Single Strand chain
d) Downward communication

c) Single Strand chain

How many types of Informal communication are there ?

a) 2
b) 3
c) 4
d) 5

c) 4

The process in which communication passed on to everyone is

a) Cluster chain
b) Probability chain
c) Formal communication
d) Gossip chain

d) Gossip chain

Which of these is not a type of grapevine ?

a) Gossip
b) Probability
c) Rope
d) Cluster

c) Rope

Which of these is not a type of grapevine?

a) Double Strand
b) Single Strand
c) Cluster
d) Gossip

d) Gossip

Which of these involves the passing of information through a long line of people?

a) Double Strand
b) Single Strand
c) Cluster
d) Gossip

b) Single Strand

Which of these is not a limitation of grapevine ?

a) Distortion
b) Slow process
c) Damaging swiftness
d) Incomplete information

b) Slow process

What is lateral communication ?

a) Flows from superior to subordinate
b) Flows between manager and workers
c) Flows between peers
d) None of the above

c) Flows between peers

The part of grapevine which is inaccurate?

a) Chain system
b) Gossip system
c) Cluster system
d) Rumours

d) Rumours

Communication types according to number of persons are

a) 1
b) 2
c) 3
d) 4

d) 4

Formal communication is with the

a) Elders
b) Teachers
c) Boss
d) All of the above

d) All of the above

On the basis of organisational structure , the types of communication are

a) Formal and Informal
b) Verbal and non-verbal
c) Interpersonal and Intrapersonal
d) None of the above

a) Formal and Informal

Organisational barriers involve

a) Poor listening
b) Lack of staff meetings
c) Egotism
d) Noise

b) Lack of staff meetings

Types of communication barriers are

a) 4
b) 5
c) 6
d) 7

d) 7

Flow of communication in formal communication is

a) Only through pre defined channels
b) Video conferencing
c) Face to face meetings
d) Moves freely

a) Only through pre defined channels

Reliability of Informal communication is

a) More reliable
b) Most reliable
c) Comparatively less
d) None of the above

c) Comparatively less

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